"*" indicates required fields Step 1 of 5 20% X/TwitterThis field is for validation purposes and should be left unchanged.Before you report a pothole(s) To help us prioritise the reports we receive, we will ask a few short questions. We understand that it may be difficult to know the answers to some of the questions we ask. Please do not put yourself at risk to get accurate information. If you are unsure, please select ‘I don’t know’ . Overestimating the size of a pothole will not result in faster action and could affect our ability to prioritise potholes that are causing the biggest risk.Have you reported the pothole(s) before?* Yes No Has the pothole(s) been repaired?* Yes No Potholes can take up to 28 calendar days to be repaired if they have been assessed as a priority repair. Please do not contact us if your report has not exceeded its timeframe unless the risk has increased to cause a threat to life or property. Please use our problem tracker to get an update an a previously reported problem. You will need your reference number to do this which is detailed on the email you received from us. Track a reportIf you wish to continue, please use the ‘Next’ button below.Do you want to continue with a pothole(s) report?* Yes No How wide is the pothole(s)?*If you are reporting more than one pothole, please answer the question based on the size of the largest pothole. It’s not as wide as a dinner plate It’s wider than a dinner plate I don’t know Does the pothole(s) have a 40mm vertical edge?*Is there a vertical face present at the edge of the pothole that measures at least 40mm in height (approx the size of a golf ball or two 20p coins), as shown in the diagram below: No it doesn’t have a 40mm vertical edge Yes it does have a 40mm vertical edge I don’t know Where is the pothole(s) located?*If you are reporting multiple potholes please select as many locations as appropriate. At the edge of the road In a tyre track In the centre of the road On the footway (pavement) On a cycle path I don’t know Duplicate reports Approximately 20% of the reports we receive are duplicates. Please do not create a duplicate pothole report if one already exists. When reporting a pothole using our map (available on completion of questions) you will see icons as shown below. An existing report is clearly indicated by the green icon. To receive updates on an existing report, please add yourself by clicking on the icon and selecting ‘Add me to this pothole’. The map also contains ‘roadworks’ icons. These indicate that a pothole is scheduled for repair. You are not able to add yourself or receive updates on these reports. Duplicate reports do not result in faster action but will affect our ability to deal with priority issues that are a risk to the highway user. Do you still want to report a pothole(s)?* Yes No Please use the submit button below to finish.Please note that if the pothole(s) do not meet the measurements, in regards to width and depth, it is unlikely that it will be assessed as a priority. Whilst we do not ignore any reports that we receive, we would encourage you to only report potholes that are considered a priority. This supports us to prioritise potholes that cause the highest risk to highway users. Please use the submit button below to continue to report a pothole(s). Δ
